SHIPPING

 Free delivery on orders over $95.00*

New Zealand Orders

$9 per order for purchases under $95


 * except Great Barrier Island & Waiheke Island.

 

Processing

We endeavour to dispatch all orders within 1-3 days.

 

Delivery times (from date of dispatch/working days)

South Island main centres:      1 day

Rest of South Island:               2 days

North Island main centres:      2 days

Rest of North Island:               3 days

All Rural deliveries:                 add 1-2 days.

We use Post Haste couriers.

 

Saturday Delivery

Sorry but we are not able to offer Saturday deliveries.

International Shipping

Please note international shipping can be costly. Often more than the product ordered.

RETURNS

You will be liable for any return charges of any unwanted items unless the item is faulty or delivered in error.

Items must be returned unused and in their original packaging or we will not be able to accept the item. We do not accept returns delivered by hand. Please note we cannot refund any carriage charges that are incurred in relation to returning unwanted or faulty items, if an item is faulty we will arrange for this to be collected.

Return of Faulty/Incorrectly Sent Items (NZ)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at info@livinglight.co.nz with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. We will email confirmation that the collection has been arranged. We will then process the return on receipt of the goods. Refunds and exchanges can take 3-5 working days to be processed. The reproduction of colours is as accurate as the photographic and production process will reasonably allow, and therefore not deemed as a fault.

Please contact us before returning any purchases:

info@livinglight.co.nz

+64 (0)3 525 7575

 

Returns Address:

Living Light Candles

34 One Spec Rd

Takaka 7183, NZ